Introduction
Creating a login for Help Center opens up the useful My activities view, which allows you to monitor the status of support tickets and additional articles which go into the depth of how Duco is working.
Even without a login, a user is able to raise a support ticket at any time by clicking on SUBMIT A REQUEST on the top-right of the screen. However, with a login, the user is then able to track the progress of any tickets they have submitted, and potentially all tickets raised within their organization*.
*requires an admin login
Creating a login
To create a login, simply go to SIGN IN on the top-right of the screen.
This will return a pop-up asking for your login credentials. At the bottom of the pop-up you will find a New to Duco? option. Select Sign Up.
This will then return a second pop-up that will ask for your full name and email.
A verification link will be sent to your email.
Admin Logins
An admin login allows a user to view the status of support tickets for an entire organization. To request an admin login, please reach out to your Duco Client Success Manager.