As an Exceptions handler, you review, investigate and resolve the exceptions from your reconciliations in the Duco platform. This section gives you everything you need to start working through your exceptions confidently.
In this section you’ll find:
- Exceptions Handler Quick Start Guide: a step-by-step introduction to working with exceptions in Duco.
- Running a process using the Exceptions Workflow: how to run a process and work through its results.
- Exceptions Workflow Demo: a short video walkthrough of the exceptions workflow.
- Exceptions workflow best practice guide and Exceptions Workflow Worksheet: guidance and a practical worksheet to help you set up an efficient way of working.
Once you’re comfortable with the basics, the Managing Exceptions section covers each step in detail.
To validate your skills, you can become a Duco Certified Exceptions Handler. See the Get Certified! section to enrol.
With Duco’s agentic workspace, you can save up to 73%* of the time you spend working with exceptions. Agents help you classify, route, investigate and chase breaks through every stage, from first triage to final resolution with external parties. Learn more about the agentic workspace.
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* Weighted average reduction in manual effort across common reconciliation activities, derived from Duco audit log data. Time estimates are based on users and break volumes handled over time.