Your data is safely maintained on our database for you to interact with on the Duco platform over a certain period of time. This is usually 90 business days (unless you have negotiated any contractual exceptions with your Duco account manager), after which your data is stored away on file - a process we refer to as data archiving. You can still access this data via Excel downloads throughout your contractual retention period.
Archived data is only stored on our file storage system for a set period of time. This period is also determined by individual client terms for long-term storage, with the default being 14 months (you do have the option to purchase 7-year or 10-year retention as well). Once this period is exhausted, any data that falls outside of the contracted period is permanently deleted from Duco and is no longer accessible to anyone.
By the end of February 2024, you will notice additional visual cues on the system to clearly indicate which runs have undergone the archival and/or deletion process. This will better support you and your teams in your day-to-day operations, as you will not have to navigate all the way through to a run’s details before discovering that the data has been archived or deleted. You should be able to easily see this information on each process’s overview and run history pages, leaving you with a much cleaner view of your processes and allowing you to better focus on the active runs.
The run history page will still provide you with run dates and times for archived and deleted runs, but upon navigating to one of these you will be presented with an updated screen to indicate the run data is no longer available readily/at all in the case of deleted runs. We have included some screenshots below to show you the type of information you can expect to be visible (or omitted) for runs that have been archived and/or deleted.
Archived
Deleted