The Exception Categorisation feature introduces a powerful way to structure and manage exceptions by grouping them using meaningful, user-defined categories. This enhancement improves filtering, prioritisation, reporting, and significantly boosts remediation efficiency — especially across teams handling large volumes of exceptions across multiple teams.
This feature is available by default for the single-sided and two-sided reconciliations.
How it works
- Users with “Label administrator” role can define up to 100 global categories at the environment level, such as “Priority”', ”Region”, or “Root Cause”.
- While the maximum is 100 categories, we recommend a limit of 25 for usability and clarity.
- Process config admins can assign up to 5 categories to a reconciliation, selecting only the most relevant ones for that process.
- Each exception category can contain up to 100 values (10 recommended), such as “Equities”, “EMEA”, or “Trade Date Issue”.
- Exception category columns will appear in the results view with grey-shaded headers and can be populated or updated manually or via workflow rules, allowing for flexible and automated exception categorisation.
Prerequisites
To start using Exception Categorisation, ensure the following are in place:
- Exceptions Workflow must be enabled for the process.
- Global exception categories must be configured at the environment level by a user with the Labels Administrator global role.
Enabling Exception Categorisation – Global Setup
1. Go to More → Admin → Exception Categories.
2. Create up to 25 new categories (recommended).
3. Define a set of values for each category.
Who can do this?
Only users with the Labels Administrator global role can configure global categories in the environment.
Enabling Exceptions categories per process
1. Go to Process Settings → Exceptions Workflow.
2. Select up to 5 categories from the global list to apply to the process.
3. These will appear as additional, grey-shaded columns on the Results screen for that process. The new columns will be visible in the next run after enablement.
You will be able to add or remove category values manually in the newly added tab on the right hand side actions panel or automate using the workflow rules.
Feature interactions & compatibility
- Bulk Actions – Select multiple (or all) exceptions and update categories in one click.
Workflow rules – Define logic to automatically assign category values based on exception attributes.
E.g.: If Asset Class = Equities and Region = EMEA → assign Category = Desk → Value = Equities EMEA Desk- Exports – Exception categories are included in all export formats—whether exported via the UI or the API.
- Configuration Promotion – When processes are promoted between environments using Integrated Config Deployment, the categories used by the selected processes will be automatically created or updated in the target environment.
- If a value in a category is deleted in the source environment, the promotion will NOT delete that value in the target environment, in case it’s used by other processes.
- Auto-close compatibility – Exception categories are preserved when exceptions are auto-closed between runs. This ensures that recurring items in the latest run always display up-to-date categorisation, just like any other workflow-driven data.