Pass an exception to previous owner or reject it
When there are several teams involved in the same process, the interaction between teams can be complicated. When a business user finishes their work on an exception, they may not easily know which team they should pass it back to for follow-up action. The user can do that easily by allocating it to the Previous group.
When this is applied to multiple exceptions, Duco will automatically look up the previous owner of each exception and allocate them accordingly.
Pass an exception to previous user within the group
A similar shortcut is also available when passing exceptions between users within the same group. This is useful when different members in the same group need to work on the same exception.