This page explains how to suspend and revoke the suspension of a user (aka lock and unlock a user).

There are two ways in which a user's account can become suspended:

• A System Administrator may suspend a user to temporarily prevent them from accessing Duco. 
• A user is auto-suspended when an incorrect password is entered three times.

Suspend a user

Sometimes it's necessary to prevent a user from accessing Duco, without wanting to delete the user or change the user's permissions. For example, if the user leaves the company temporarily. You can do this by suspending a user. A user suspension can be revoked at any time, enabling the user to log in again and use Duco as usual. 

To suspend a user:

• Click on the More tab from the top of the screen. This will then allow you to select Administration.
• From the Administration Overview screen, click on Users. 
• Click on the Suspend user button at the bottom right of the screen. Once a user has been suspended the button changes to Revoke suspension.

Unlock a locked user account

A user who attempts to log in and enters three times a wrong password will be automatically suspended. The user will see a message like the following:

To revoke a user's suspension:

• Click on Administration → Users
• Select the relevant user
• Click on Revoke Suspension

The user will receive a confirmation that the account was unlocked.