August 2025 - Exception categories and enhanced governance.

This August release delivers a transformational enhancement to boost your exception management, as well as smoother login, improved data copying, and clearer visibility into usage and volume limits.

Reconciliation

Transform exception management with Exception Categorisation

We’re introducing a powerful way to bring structure and clarity to exception handling in Duco. With exception categories, you can now group exceptions with meaningful and well-defined values like region, desk, or root cause—making it easier to prioritise, analyse, and resolve at scale.

Key highlights:

• Define global categories for greater consistency
• Specific per process – use up to 5 relevant categories for each process
• Manually apply one or multiple items together
• Automate it using NRL
• Improved filtering, exports & reporting

This feature is  ready to use in all generic reconciliation processes with exceptions workflow enabled. 

Learn more here.

Improve precision of your investigations with progressive filtering

We’ve enhanced the way date field filters work, so that you can manage exceptions even more effectively. Now you can apply multiple date filters to your reconciliation results, enabling you to narrow down the results of your investigation step by step and isolate exceptions more efficiently. 

Removing one of the filters will maintain the rest rather than resetting them all, giving you a more manageable view to work with.

Copy table data with or without headers

Based on your feedback, you can now right-click on selected cells to choose whether to copy/paste data with or without headers—making it easier to work with copied content in external tools like Excel or email.

• The default action is now "Copy without headers"
• A new right-click menu offers two clear options:
  • Copy with headers
  • Copy without headers

This small but impactful update improves efficiency, especially when sharing or reusing tabular data outside of Duco.

Governance

We’ve made two key enhancements in our dashboard to help you better track and plan your usage.

Contractual volume limit at a glance

The volume widget now shows your contractual volume cap directly in the dashboard.

This addition makes it easier to plan and manage usage across your team and see when and where you may need to increase volumes.

Refined monthly view for active process count

The active process widget now provides a more meaningful view of platform activity. Instead of counting processes based solely on their presence each day, the widget now displays the number of distinct processes that have been executed at least once during the month.

This refined metric offers a more accurate picture of platform activity, helping teams uncover usage patterns, monitor process engagement over time, and make smarter decisions around capacity planning and optimization.

Upcoming changes to login process

We’re pleased to announce upcoming improvements to Duco’s login experience, designed to provide stronger security and a smoother, more intuitive sign-in process. These changes will apply to organisations that do not use SSO (Single Sign-On) authentication and will take place between September and October 2025.

What’s changing:

• Stronger password standards
  When updating or resetting a password, users will now be required to create a password with a minimum of 15 characters. This approach follows latest security recommendations, removes overly complex requirements while significantly strengthening account security.
• Improved login protection
  After multiple unsuccessful login attempts, users will experience a short pause before being able to try again. This again follows the latest industry recommendations, protects accounts without creating unnecessary admin overhead or locking users out.

These enhancements are designed to provide timely and secure access with minimal disruption.

How to prepare:

• Begin using passwords with 15 or more characters now.

These updates reflect Duco’s continued commitment to delivering enterprise-grade security with minimal friction. As always, our team is here to support you throughout the transition.

Please reach out to your Duco Customer Success Manager in case of any questions on the new authentication approach.

Tip of the month

We’re introducing a powerful new way to bring structure and clarity to exception handling. With exception categories, you can group exceptions by meaningful values like region, desk, or root cause—making it easier to prioritise, analyse, and resolve at scale.
Click on the video below to see how it works.

Fixed bugs